Step 1
Start with the workflow, not the tool.
Use this audit when you want to diagnose one recurring workflow before a call. It maps the sources, owners, decision rules, evidence, handoffs, and review gates that decide whether the next step is Agent, Automation, Operating System, Cleaner Context, or Park.
Privacy note:
Do not include passwords, secrets, customer records, regulated data, confidential client details, payment details, medical, legal, HR, employment, or security-sensitive information.
Step 3
Score the workflow.
1 = not true yet. 3 = partly true. 5 = clearly true and repeatable. Higher scores do not all mean "build an agent"; they show which path is safest to explore next.
Recurrence Problem pressure
3
The workflow happens often enough to justify designing it.
Business importance Problem pressure
3
A bad handoff creates meaningful rework, customer friction, operational risk, compliance risk, or leadership drag.
Source clarity Context readiness
3
Named sources of truth exist and are usable.
Ownership clarity Context readiness
3
Each step has a named owner, reviewer, or escalation path.
Decision rules Context readiness
3
Routing, prioritizing, approving, rejecting, escalating, or pausing rules are written down.
Evidence quality Context readiness
3
Outputs can show what evidence was used and where assumptions remain.
Handoff quality Context readiness
3
A new person could understand state, next action, owner, deadline, and open questions.
Automation fit Automation readiness
3
Triggers, inputs, outputs, and low-risk actions are structured enough for automation.
AI fit AI/agent fit
3
AI would help with drafting, summarizing, extracting, classifying, researching, or triaging.
Agent fit AI/agent fit
3
The workflow needs coordinated multi-step action, stable context, permissions, auditability, and escalation.
Risk control Control and maintenance
3
Wrong outputs are caught before they create external, customer, legal, financial, or reputational consequences.
Maintenance owner Control and maintenance
3
Someone owns source, rule, template, exception, and quality-check updates.